Very good! Great staff, clean rooms and overall comfortable. Good fresh breakfast with lots of diversity. Nice patrons. Very clean, I saw staff constantly working to keep everything tidy. Clean bathroom, clean shower, clean bedding. Nice granite counter tops. Decent sized tv. Soft beds, soft sheets. Nice rooms, again very clean. Convenient location. I would stay here again.
The front desk--Leon is great. I made a mistake and booked our room on the wrong day. Leon immediately without being asked called over to the Holiday Inn Express to see if our reservation was there. When we learned that we had booked a room for the next night, Leon once again stepped into action. He found us a room at a great rate. We'll come back. The hotel is new/well maintained. It is next to multiple restaurants and a newer shopping district. Leon made our experience great!
When checking into the hotel Leon from the front desk greeted us with a smile, and was polite and courteous. Ate dinner at the wonderful restaurant in the hotel. Food was out standing and very well priced! Had a problem with the key to the pool, and Leon was very prompt and courteous to help us get in and get a new key. Leon was very personable and made the stay here very pleasant.
The staff is great and will go out of their way to take care of any need you have, Chris was more than helpful in his duties in making reservations for a large group of employees for multiple weeks in a row and he did this on the spur of the moment in a demanding schedule that we had to keep. The staff is great including the restaurant who keep our group fed and taken care of. Hats off to this place and the great support staff that is in place to help the guests. I travel a good amount with my job and the service here is second to none!!!
If you need a location for a business meeting, call the Holiday Inn in Southaven, MS (only 15 minutes from Memphis airport). You will receive old fashion customer service.
The location is beautiful and modern with delicious food served to your specifications. They have an outstanding staff that will go way over and beyond to serve all of your needs.
I was dealing with a Marriott hotel in Memphis that refused to let me talk to anyone locally. Each time I called, they simply transferred me to their national number; thus, I was never able to speak to someone locally. When I asked NOT to be transferred, the woman in Memphis said "this is how we handle calls."
It was a disaster, but the Holiday Inn in Southaven was able to fill all of my needs within 48 hours of my meeting. Thank you to the Holiday Inn in Southaven. Reps from my company in TN/MS/AR/Al will be back.
This is one of the friendliest I have ever stayed at. The rooms are clean and the staff is absolutely amazing. They go above and beyond the call of duty to ensure you are comfortable and having a pleasant time. I don't know how I will come away from this trip and get use to not being pampered!!!!!! Christopher at the front desk always has the biggest smile and makes me feel as if he has been a friend for years each and every time I walk in the front door.
This hotel is just a fresh and new as the first day it opened. The hotel, the grounds, the staff, the restaurant are all worthy of the 2013 Excellence award they received. The rooms are very clean and comfortable with all the amenities expected in this type of hotel. It is located one block from many restaurants, a huge shopping mall and many local business of every type you can think of.
We checked in late and checked out early but this hotel was a great stop over for us heading to the airport. The people at the front desk were very friendly. I felt that the location was safe. I would definitely stay here again.